Who processes data for Flowtiv
Flowtiv’s database and servers are in Australia. These companies process data for us, each under its own security and privacy commitments.
| Company | What for | Where |
|---|---|---|
| PlanetScale (on Amazon Web Services) | The database | Sydney, Australia |
| Binary Lane | The application servers | Sydney, Australia |
| Cloudflare | Network security and delivery; storage of files and backups (R2); firms’ website domains | Global network; storage placed in Oceania where possible, not guaranteed in Australia |
| Twilio SendGrid | Sending and receiving email | United States |
| Twilio | Text messages and calls, for firms that turn them on, and registering firms’ Australian texting numbers | United States |
| xAI (Grok) | The AI assistant (Orbi), for firms that use it | United States |
A firm can also connect its own services (for example Google Workspace or Microsoft 365, Xero, Stripe, PayPal or FlexiLay); those work under the firm’s own agreements with them.
How we handle personal information: Privacy policy. The terms of using Flowtiv: Terms of service. To report a security problem, see Reporting a security problem.